Terms of service

1. About These Terms

Welcome to HOLLYGLINT.

These Terms of Service (the “Terms”) govern your access to and use of the HOLLYGLINT online store, including your purchase and use of products offered through our website and any related services, content or functionality (collectively, the “Services”).

The terms “HOLLYGLINT”, “we”, “us” and “our” refer to HOLLYGLINT as the seller operating the online store.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.

Purchases made through our store are made directly from HOLLYGLINT and not from Shopify.

By accessing our website, using the Services or placing an order, you agree to these Terms and to the policies incorporated into them, including our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • any product-specific conditions

  • any promotional terms or guarantees clearly disclosed before purchase

If you do not agree with these Terms, please do not use the Services.

Nothing in these Terms excludes, restricts or replaces any mandatory consumer right that cannot legally be waived.

2. Eligibility

You must have the legal capacity required under the law applicable to you to enter into a binding purchase contract.

If you are under the legal age required to enter into such a contract, you may use the Services only with the involvement and authorisation of a parent or legal guardian where permitted by law.

By placing an order, you confirm that the information you provide is accurate, current and complete.

3. Customer Information and Accounts

When placing an order or creating an account, you agree to provide accurate and complete information, including where applicable:

  • full name

  • email address

  • billing information

  • shipping information

  • telephone number

  • payment information

You are responsible for checking that the information supplied is accurate before submitting your order.

You are also responsible for maintaining the confidentiality of any account credentials associated with your account.

If you believe that your account has been accessed without authorisation, contact:

support@hollyglint.com

as soon as reasonably possible.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, videos, dimensions, specifications, features and prices displayed through our online store are accurate.

However, minor variations may occur.

For example:

  • colours may appear slightly different depending on your screen or device settings

  • packaging may occasionally change

  • minor cosmetic differences may occur between manufacturing batches

  • dimensions may vary slightly within normal manufacturing tolerances

  • product presentation may vary slightly without materially affecting functionality

Such minor differences will not necessarily constitute a defect where they do not materially affect the product's essential characteristics, functionality or conformity.

We may update product descriptions, specifications, packaging or availability where reasonably necessary.

If a material change affects an order that has already been placed, we will handle the matter in accordance with applicable consumer law.

5. LX Pro and Product Use

LX Pro is intended to be used in accordance with the instructions, specifications and safety information supplied with the product.

Customers are responsible for using the product properly and in accordance with:

  • supplied instructions

  • safety warnings

  • product specifications

  • intended use

  • reasonable safety precautions

Products must not be intentionally modified, dismantled, altered or used in a manner inconsistent with their intended purpose.

To the extent permitted by applicable law, HOLLYGLINT will not be responsible for damage resulting solely from:

  • misuse

  • improper installation

  • improper handling

  • accidental damage after delivery

  • unauthorised modification

  • failure to follow supplied instructions

  • use of incompatible accessories

  • negligent storage

  • use for a purpose for which the product was not designed

Nothing in this section limits any liability that cannot legally be excluded.

6. Orders and Formation of the Contract

Displaying products on our website constitutes an invitation to place an order and does not itself constitute acceptance of an order.

When you place an order, you are making an offer to purchase the selected products.

After submitting an order, you may receive an automated acknowledgement confirming that we have received it.

An automated acknowledgement does not necessarily mean that your order has been accepted.

The purchase contract is formed when we confirm acceptance or dispatch of the order, depending on the wording of the confirmation provided to you.

We reserve the right to refuse or cancel an order before acceptance where there is a legitimate reason, including where:

  • a product is unavailable

  • payment cannot be authorised

  • shipping information is incomplete or invalid

  • we cannot reasonably deliver to the supplied address

  • there is an obvious pricing or listing error

  • we reasonably suspect fraud

  • we reasonably suspect unauthorised payment activity

  • we reasonably suspect abuse of a promotional offer

  • we reasonably suspect commercial resale inconsistent with a consumer offer

  • the order exceeds quantity restrictions disclosed for a promotion

  • fulfilment would violate applicable law or regulatory requirements

If payment has already been collected for an order that we cancel, the relevant amount will be refunded to the original payment method without undue delay.

7. Pricing Errors

We make reasonable efforts to display accurate prices.

However, genuine technical, typographical or system errors may occasionally occur.

Where a price is clearly and obviously incorrect and a reasonable customer should have recognised the error, we may cancel the affected order before acceptance where permitted by applicable law.

If an order has already been accepted or applicable law prevents cancellation on that basis, the customer's statutory rights remain unaffected.

8. Prices, Taxes and Payment

The price payable for an order is the price displayed during checkout when the order is submitted, subject to correction of genuine errors where legally permitted.

Before completing your purchase, we will display the total amount that can reasonably be calculated in advance.

This may include:

  • product price

  • applicable taxes

  • shipping charges

  • discounts

  • promotional reductions

You confirm that you are authorised to use the payment method submitted.

Payments may be processed by independent payment service providers.

Those providers may apply their own security, authentication and fraud-prevention procedures.

9. International Orders, Customs, Duties and Taxes

HOLLYGLINT may ship products internationally.

Depending on the destination country and shipping method used, an order may be subject to:

  • import duties

  • customs charges

  • local taxes

  • VAT or equivalent taxes

  • brokerage fees

  • customs-clearance charges

  • handling or administrative fees

Where these charges are collected by HOLLYGLINT during checkout, they will be included in the amount displayed.

Where destination-country charges are not included or collected during checkout, they may be payable separately by the recipient where permitted by applicable law.

HOLLYGLINT does not directly control customs assessments, import procedures or charges imposed independently by destination-country authorities.

Customers are responsible for complying with lawful import restrictions applicable in their destination country.

Where applicable law requires specific information regarding import charges before purchase, we will provide such information as required.

10. Promotions and Discount Codes

HOLLYGLINT may offer promotional campaigns, discounts or special offers.

Promotional offers may be subject to conditions including:

  • promotional periods

  • eligible products

  • minimum purchase requirements

  • quantity requirements

  • territorial restrictions

  • customer eligibility

  • maximum quantities

  • limits per customer or household

Unless expressly stated otherwise, promotional codes cannot be combined.

We may withdraw, suspend or modify a promotion before an order is placed.

Changes will not normally affect a promotional offer already validly applied to an accepted order.

Promotions do not restrict statutory consumer rights.

11. Bundles, Quantity Discounts and Multi-Buy Offers

LX Pro may be offered through:

  • bundles

  • quantity discounts

  • multi-buy offers

  • conditional promotions

  • complimentary gift promotions

The applicable price or promotional benefit may depend on purchasing a specified quantity of LX Pro units.

Where clearly disclosed before purchase and permitted by applicable law, returning only part of a qualifying multi-buy order may result in the refund being recalculated according to the price that would have applied to the quantity retained.

For example, if a promotional price was conditional on purchasing multiple LX Pro units and one or more units are returned, the retained products may be repriced according to the applicable offer structure.

Further details are explained in our Return & Refund Policy.

12. Extended Return Guarantees

HOLLYGLINT may provide extended voluntary return guarantees depending on the number of qualifying LX Pro units purchased.

Unless otherwise stated at the time of purchase:

  • 1 LX Pro: 30-day voluntary return period

  • 2 LX Pro units: 60-day voluntary return period

  • 3 or more LX Pro units: 100-day voluntary return period

The applicable conditions, return requirements, refund rules and exclusions are described in our Return & Refund Policy.

These voluntary commercial guarantees are additional to, and do not replace or reduce, any mandatory statutory consumer rights.

13. Promotional Gifts

Certain purchases may include a complimentary or promotional item.

Such promotional products may be conditional on keeping the qualifying purchase.

Where clearly disclosed before purchase and permitted by applicable law, if the qualifying product is returned but a promotional item is not returned, its disclosed value may be deducted from the refund.

This does not restrict mandatory statutory rights.

14. Shipping and Delivery

Shipping destinations, shipping methods and estimated delivery times are described in our Shipping Policy.

Delivery dates and transit times are estimates unless a specific guaranteed delivery date is expressly stated.

International delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays

  • customs processing

  • severe weather

  • natural events

  • public holidays

  • transportation disruption

  • logistical disruption

  • destination-country restrictions

  • incomplete or incorrect customer information

We will take reasonable steps to fulfil orders within the timeframe communicated to the customer.

Mandatory rights relating to late or failed delivery remain unaffected.

15. Delivery Information

Customers are responsible for checking that their shipping information is accurate before completing an order.

If you discover an error, contact:

support@hollyglint.com

as soon as possible.

We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once fulfilment has begun.

Where permitted by applicable law, customers may be responsible for reasonable additional costs caused solely by incorrect or incomplete information supplied by them.

This does not apply where the failed delivery is attributable to HOLLYGLINT or a carrier acting on our behalf.

16. Risk of Loss

For consumer purchases, risk of accidental loss or damage generally remains with HOLLYGLINT until you, or another person designated by you other than the carrier, physically receive the goods.

Where mandatory consumer law provides another rule, that law will apply.

Nothing in these Terms is intended to transfer delivery risk to the customer earlier than permitted by applicable law.

17. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

HOLLYGLINT offers voluntary return periods of up to:

  • 30 days for qualifying orders containing one LX Pro

  • 60 days for qualifying orders containing two LX Pro units

  • 100 days for qualifying orders containing three or more LX Pro units

Eligibility conditions may include requirements relating to:

  • product condition

  • original packaging

  • accessories and components

  • proof of purchase

  • promotional items

  • return authorisation

For eligible change-of-mind returns made exclusively under our voluntary return guarantee, the customer is generally responsible for the direct cost of returning the product unless HOLLYGLINT expressly agrees otherwise or applicable law requires another arrangement.

Products that are defective, damaged, incomplete, incorrect or otherwise non-conforming are handled separately in accordance with applicable law and our Return & Refund Policy.

Our voluntary return guarantees are additional to statutory consumer rights and do not replace or restrict them.

18. Product Conformity

Products supplied by HOLLYGLINT must conform to the purchase contract as required by applicable law.

If your product is:

  • defective

  • damaged

  • materially different from its description

  • incorrect

  • incomplete

  • otherwise non-conforming

contact:

support@hollyglint.com

Please include your order number and a description of the issue.

We may reasonably request photographs, videos or other information necessary to evaluate the reported issue.

Such requests will not be applied in a way that unreasonably obstructs mandatory consumer rights.

19. Statutory Guarantees

Our voluntary return guarantee is separate from statutory guarantees relating to defective or non-conforming products.

Depending on your country or region, you may have statutory rights to remedies such as:

  • repair

  • replacement

  • price reduction

  • termination of the contract

  • refund

Nothing in these Terms or our voluntary return guarantee restricts mandatory statutory rights.

20. Fraud and Abuse

We reserve the right to investigate suspicious transactions, returns or claims where reasonably necessary.

Examples may include:

  • fraudulent payment activity

  • false claims regarding delivery

  • false claims regarding damage

  • returning a different product

  • deliberate product damage

  • manipulation of serial numbers or identification information

  • altered product labels

  • abuse of promotional offers

  • systematic abuse of voluntary return guarantees

We may request reasonable supporting information or temporarily delay a voluntary refund while a legitimate investigation is carried out.

Nothing in this section allows HOLLYGLINT to unreasonably delay or deny a mandatory statutory remedy.

21. Resale

Our consumer offers are intended primarily for personal or household purchases unless expressly stated otherwise.

Before accepting an order, we reserve the right to limit quantities or refuse orders where we reasonably believe products are being purchased primarily for unauthorised commercial resale or exploitation of a consumer-only promotion.

This does not affect orders already accepted except where applicable law permits otherwise.

22. Acceptable Use of the Website

You may use our Services only for lawful purposes.

You must not:

  • violate applicable laws

  • impersonate another person or organisation

  • submit fraudulent or deliberately misleading information

  • interfere with website functionality or security

  • attempt unauthorised access to systems or accounts

  • introduce malware or malicious code

  • deliberately circumvent technical security measures

  • abuse promotional systems

  • manipulate checkout, pricing or discount systems

  • scrape or extract substantial website content using automated methods in a way that materially burdens our infrastructure or violates applicable law

  • use the Services to harass, threaten or unlawfully harm another person

We may reasonably restrict access where necessary to protect the Services, customers, third parties or legitimate business interests.

23. Automated Systems and Agents

Automated systems, bots or software agents may not access or interact with the Services in a manner that:

  • violates applicable law

  • bypasses security measures

  • circumvents access restrictions

  • interferes with normal website operation

  • attempts to manipulate prices or promotions

  • fraudulently imitates human activity

  • places an unreasonable burden on the Services

We may use reasonable technical measures to limit automated access where necessary to protect our website, customers and legitimate business interests.

24. Intellectual Property

Unless otherwise stated, content available through HOLLYGLINT, including:

  • the HOLLYGLINT name

  • trademarks

  • logos

  • LX Pro product presentation

  • product photography

  • graphics

  • product descriptions

  • written copy

  • videos

  • designs

  • page layouts

  • illustrations

is owned by, licensed to or lawfully used by HOLLYGLINT and may be protected by applicable intellectual-property laws.

You may access website content for normal personal and non-commercial use.

Unless permitted by law or expressly authorised by us, you may